Last edited by Bragami
Tuesday, November 10, 2020 | History

9 edition of It"s not my department! found in the catalog.

It"s not my department!

how to get the service you want, exactly the way you want it!

by Peter Glen

  • 384 Want to read
  • 4 Currently reading

Published by W. Morrow in New York .
Written in English

    Places:
  • United States.
    • Subjects:
    • Customer services -- United States.,
    • Employee motivation -- United States.

    • Edition Notes

      Includes index.

      StatementPeter Glen
      Classifications
      LC ClassificationsHF5415.5 .G55 1990
      The Physical Object
      Pagination241 p. :
      Number of Pages241
      ID Numbers
      Open LibraryOL1854454M
      ISBN 100688088961
      LC Control Number90006212
      OCLC/WorldCa21558976

      An entertaining parable that could help hone business skills. Those who think a successful sales strategy involves aggressive badgering may be surprised by Burg and Mann’s (Go-Givers Sell More, , etc.) latest e the title of their third collaboration, they argue that it is about you; it’s about how you need to learn to listen to others and focus on their needs.   “Not I,” a best seller in Germany when it appeared in , the year of the author’s death at is a memorable tale of lonely courage, stoic endurance, self-imposed hardship and a life Author: Barry Gewen.


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It"s not my department! by Peter Glen Download PDF EPUB FB2

This book is a nice read for getting back to the basics of what customer service really means. It was an easy read, and found my self laughing out loud at many of the stories. Most of the concepts and theories behind customer service are so basic, but points to the fact that in America we are a poor providers of true customer service/5(4).

It's Not My Department. book. Read 4 reviews from the world's largest community for readers. Peter Glen, America's foremost customer service expert, show /5.

It's Not My Department Audio, Cassette – Its not my department! book, January 2, by Peter Glen (Author) out of 5 stars 8 ratings.

See all 6 formats and editions Hide other formats and editions. Price New from Used from Mass Market Paperback "Please retry" $ $ $ Audio, Cassette, Audiobook "Please retry" —Reviews: 8.

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